Returns & Refunds Policy

At Mottoli, we want you to feel confident about your purchase. If there is an issue with your order, please contact us so we can help.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged or defective product, or an item with the wrong color, size or quantity due to a fulfillment error, contact us within 14 days of delivery.

Please include your order number, a description of the issue and clear photographs of the product and packaging.

We will review your request and, where appropriate, arrange a replacement, refund or another suitable resolution at no additional cost to you.

Returns and Exchanges

If you would like to request a return or exchange for another reason, please contact us before sending anything back.

For an eligible return, the slippers should be unused, in their original condition and accompanied by their original packaging.

Return eligibility, instructions and any applicable return shipping costs will be confirmed before you send your item. Please do not return products to the address printed on the shipping label without receiving instructions from us.

Sizing

Please review our Size Chart and measure your feet before ordering. If you believe you have received an incorrect size, contact us and we will review your order.

Lost or Missing Packages

If your package is delayed or missing, please contact us with your order number. We will investigate the shipment with the carrier and fulfillment partner and explain the available resolution.

Refunds

Once a refund has been approved and processed, it will be issued to the original payment method. The time it takes to appear in your account depends on your bank or payment provider.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us

Email: mottoli.support@gmail.com

Website: https://mottoli.com