Terms of Service

Last updated: October 4, 2026

Welcome to Mottoli. These Terms of Service govern your use of our website, https://mottoli.com, and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully.

1. About Mottoli

Mottoli is an online retailer offering slippers and related footwear products. Our store is powered by Shopify, and orders may be fulfilled and shipped by third-party fulfillment partners.

For customer service inquiries, please contact us at mottoli.support@gmail.com.

2. Eligibility

By using our website or placing an order, you confirm that you are at least 18 years old or are using the website with the permission and supervision of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order.

3. Product Information

We make reasonable efforts to display our products, colors, materials, sizes, descriptions and prices accurately.

However, actual product colors may vary slightly due to lighting, photography and individual screen settings.

Product images may include lifestyle photography and illustrative settings.

Please review the product description and Size Chart before placing an order.

4. Pricing and Payment

All prices are displayed in US dollars (USD), unless otherwise indicated.

We accept the payment methods displayed at checkout. Payment must be successfully authorized before an order can be processed.

Applicable taxes, shipping charges and discounts will be displayed during checkout.

We reserve the right to correct pricing errors and update prices or promotions. If an error affects an order that has already been placed, we will contact you and provide an appropriate resolution, including cancellation and a refund where applicable.

5. Bundle Offers and Promotions

Mottoli may offer discounts for purchasing multiple pairs of slippers.

Promotional prices and eligibility requirements are displayed on the product page and during checkout.

Bundle discounts may not be combined with other promotional offers unless expressly permitted.

All promotions are subject to their stated conditions and applicable law.

6. Order Confirmation and Availability

After placing an order, you will receive an order confirmation using the contact information provided at checkout.

An order confirmation acknowledges that we have received your order. If an item becomes unavailable or an order cannot be fulfilled, we will contact you and arrange an appropriate resolution, including a refund where applicable.

We reserve the right to cancel orders involving unavailable products, suspected fraud or obvious pricing errors, subject to applicable law.

7. Shipping and Delivery

Mottoli currently serves customers in the United States.

Orders are prepared and shipped through our fulfillment partners. Available shipping methods, charges and estimated delivery times are provided during checkout or in your order confirmation.

Delivery estimates are not guaranteed. Actual delivery may be affected by carrier delays, weather, customs processing, seasonal demand and other circumstances outside our control.

If we cannot ship your order within the stated or legally applicable time frame, we will notify you and provide the options required by applicable law, including the opportunity to consent to a delay or cancel the order for a refund.

Please refer to our Shipping Policy for more information.

8. Shipping Address

Customers are responsible for providing accurate and complete shipping information.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

If an order is returned because of an incorrect or incomplete address, we will review the circumstances and advise you of the available options and any applicable additional shipping charges.

9. Returns, Exchanges and Refunds

If you receive a damaged or defective product, or an incorrect item due to a fulfillment error, please contact us with your order number, a description of the issue and supporting photographs when appropriate.

Requests for returns or exchanges for other reasons must be submitted to our customer support team before any products are sent back.

Return eligibility, instructions, shipping responsibilities and refunds are governed by our Returns & Refunds Policy and applicable consumer protection laws.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.

10. Lost, Delayed or Missing Packages

If your order is delayed, lost or marked as delivered but has not been received, please contact us with your order number and tracking information.

We will review the shipment and work with the fulfillment partner and shipping carrier to investigate the issue.

Where a refund or other resolution is required by applicable law, we will provide it.

11. Intellectual Property

The Mottoli name, branding, original website content, graphics, photographs and other materials owned by or licensed to Mottoli are protected by applicable intellectual property laws.

You may not reproduce, distribute or commercially use our protected materials without the appropriate permission.

Third-party trademarks and other intellectual property remain the property of their respective owners.

12. Acceptable Website Use

You agree not to use our website for unlawful, fraudulent or unauthorized purposes.

You must not attempt to interfere with our website, security systems, payment processes or other services.

We may restrict access where reasonably necessary to protect the website, customers or our business, subject to applicable law.

13. Third-Party Services

Our website uses Shopify and may integrate with payment processors, shipping carriers, fulfillment partners, analytics providers and other third-party services.

Certain third-party services may have their own terms and privacy policies.

Mottoli remains responsible for its obligations to customers as required by applicable law.

14. Privacy

We respect your privacy and process personal information as described in our Privacy Policy.

Please review our Privacy Policy to understand how information may be collected, used, disclosed and protected.

15. Limitation of Liability

To the extent permitted by applicable law, Mottoli will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

16. Changes to These Terms

We may update these Terms of Service to reflect changes in our products, services, business operations or applicable legal requirements.

Updated Terms will be published on this page with a revised effective date. Changes will apply to future use of our website and future orders, subject to applicable law.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Mottoli

Website: https://mottoli.com

Email: mottoli.support@gmail.com